Account and Data Deletion

Last updated: June 21, 2026

This page explains how to request deletion of your OneMela online account and associated server-held data for OneMela Business OS ("Business OS", "the app"). It applies to accounts created through online registration or sign-in (email verification and PIN).

For general privacy practices, see our Privacy Policy at https://onemela.com/privacy.

1. How to request deletion

Send an email to support@onemela.com from the email address registered on your OneMela account.

Include:

Subject line: `Account deletion request`
Your registered email address
Your business or workspace name (if you use online features)
A clear statement that you want your OneMela account and associated server data deleted

We may reply to confirm your identity before processing the request.

Typical processing time: within 30 days after we verify the request.

2. What we delete from our servers

When your deletion request is approved and processed, we delete or anonymize server-held data tied to your account, including where applicable:

Account credentials and authentication records
Email verification and session tokens
Workspace memberships linked to your account
Registered devices and device trust records
Cloud-synced copies of business operational data (products, sales, purchases, expenses, customers, and related records synced to our servers)
License snapshots, feature access, and payment activation records associated with your account

If you are the sole owner of a business workspace, deletion may include the workspace and data owned by that account on our servers. If other active members remain, we may remove only your membership or require ownership transfer before full workspace deletion—support will explain the options in that case.

3. What is not deleted automatically

Some data is not removed by a server account deletion request alone:

Local data on your device: Business records stored in the app’s local database remain on your phone or tablet until you uninstall the app, clear app data, or delete records inside the app.
Backups you exported: Files you saved outside the app (for example manual backup packages) remain under your control. Delete those files yourself if you no longer need them.
Device-only use: If you set up Business OS without ever registering online, there may be no server account to delete. Remove local data by clearing app data or uninstalling the app.

4. Data we may retain

We may retain limited information after deletion where required for:

Legal and regulatory compliance
Fraud prevention and security
Dispute resolution (for example payment or activation review records)
Audit logs related to licensing, payments, sync, and account actions

When retention applies, we keep only what is necessary and for no longer than required by law or legitimate business need. Retained audit or security logs are not used to restore your operational business data for daily use.

5. Before you delete

Export a local backup from the app if you need a copy of your business records.
Cancel or note any active cloud plan with support if you need billing or activation clarification.
Deleting your server account does not automatically delete data on other team members’ devices or local backups.

6. Contact

Account deletion requests and questions:

support@onemela.com